Frequently Asked Questions

Is there a satisfaction Guarantee?

Yes there is. As a Rocksteady customer, we want you to experience sound like never before. Every online purchase comes with a 30-day satisfaction guarantee or your money back.

What is your refund & return policy?

We offer a 30-day satisfaction guarantee or your money back. To return your purchase, simply contact us at support@rocksteadyaudio.com to receive your unique return authorization number and ship to instructions.

What is your shipping policy?

All Rocksteady Stadium speakers and subwoofers come with complimentary FREE shipping. Your order will be fulfilled and shipped from our Southern California warehouse within 24 hours of it being placed. (Orders placed outside of standard Monday to Friday business hours may take an extra 1-2 days)

For delivers in the United states, transit times can be anywhere from 1-5 business days depending on your location inside the U.S.

How do I add satellite speakers?

Host has a source and a satellite doesn’t (show lights and no AUX)

How to disconnect a satellite from an auto-reconnect source?

Tap BT button to disconnect from source If Host is already in Stadium mode, only need to tap on satellites

My speaker is not working properly, how do I reset it?

Hold power button for 8-10 seconds

How do I set up my listening area for optimal performance?

Best practices for L/R/Both; distance between speakers, using the space properly

How to extend battery health and performance?

Don’t store when empty

Why is my audio and video out of sync?/ Why can’t I hear anything?

Turn volume up on source deviceScalability – pay for what you need today and add-on options as you growTurn volume up on speakerReset speaker if not working

How can I turn off all my speakers at once?

Turn off Host and all Satellites will turn off as well