Frequently Asked Questions
Is there a Satisfaction Guarantee?
Yes there is. As a Rocksteady customer, we want you to experience sound like never before. Every online purchase comes with a 30-day satisfaction guarantee or your money back.
To return your purchase, simply contact us at firstname.lastname@example.org to receive your unique return authorization number and ship to instructions.
What is your shipping policy?
All Rocksteady Stadium speakers and subwoofers come with complimentary FREE shipping. Your order will be fulfilled and shipped from our Southern California warehouse within 24 hours of it being placed. (Orders placed outside of standard Monday to Friday business hours may take an extra 1-2 days)
For deliveries in the United states, transit times can be anywhere from 1-5 business days depending on your location inside the U.S.
How do I connect to my source device via Bluetooth?
Tap the the Bluetooth button on the Rocksteady
Stadium speaker, which should put the speaker into Pairing mode (Bluetooth
light will flash).
2) Select the Rocksteady_X1Y2 (random alphanumeric code for each speaker) on your source device and connect it.
3) If that doesn't work, re-boot your source device, then re-try steps 1 and 2.
How do I add satellite speakers?
1) After pairing and connecting a Rocksteady
Stadium speaker, tap the Stadium touchscreen button found on the top right
corner of the speaker (you will hear a series of tones, and the Stadium light
flash 2-4 times & then will stay on)
2) To add speakers, the additional
speakers should be Powered-ON & disconnected from other source devices*.
3) Tap the Stadium touchscreen button
on the additional speakers (you will hear a series of tones and the Stadium
light will flash 2-4 times), & the speaker(s) will connect to the host speaker.
*If your satellite connects to a source, tap the
Bluetooth touchscreen button to disconnect it. 3.5mm aux cables must also be
How to disconnect a satellite from an auto-reconnect source?
Tap the Bluetooth button to disconnect from source. If the Host speaker is already in Stadium mode, only need to tap on the satellites
My speaker is not working properly, how do I reset it?
Hold the power button for 8-10 seconds to re-set your speaker
How do I check the battery level?
Tap the volume (+/-) at any time to see the battery level (displayed in 25% increments)
How to extend battery health and performance?
Rocksteady Stadium Speakers are best stored at battery level of 50-75%
Why is my audio and video out of sync?/ Why can’t I hear anything?
1) Try turning the volume up on the source device
2) Turn volume up on speaker
3) Reset the speaker if not working: Press and Hold the power button for 8-10 seconds
How can I turn off all my speakers at once?
Turn off Host and all Satellites will turn off as well