FAQ

Contact us

support@RocksteadyAudio.com

Shipping

Shipping times vary based on your location and order type.

For Buy-With-Prime customers, deliveries are typically within 1-3 business days.

All other orders will be shipped form our California warehouse with deliveries within 1-5 business days.

Tracking details will be provided in your confirmation email.

SETUP VIDEOS

pairing and connections

See video here

Step 1: Tap the Bluetooth touch-button on the designated Rocksteady Stadium speaker or subwoofer (you will hear a set of tones and the Bluetooth touch button light will flash).

Step 2: On your source device, select Rocksteady_XXXX to pair (each speaker carries a unique 4-digit code).

Troubleshooting: Reboot your phone, then try Steps 1 & 2 again.

See video here.

Step 1:  On the host speaker (the speaker connected to your source device – Bluetooth or via the 3.5mm cable), tap the Stadium touch-button (top right button) to enable Stadium Mode (you will hear a series of sonar-like tones).  Skip this step if Stadium is already enabled and other speakers are already connected.

Step 2:  On the additional speakers (and subwoofers), tap the Stadium touch-button to enable Stadium Mode. Rocksteady Stadium speakers and subwoofers that do not have a connected source device will enter satellite mode and will connect to the designated host speaker within 3-15 seconds (and will instantly auto-reconnect in subsequent sessions).

Your HOST speaker should be at least 24 inches away from all connected satellite speakers.

See video here.
The speakers will remember the configuration from its last use, so when you turn them on, the satellites will auto reconnect to the previous host speaker, and the host speaker will auto reconnect to the previously paired source device.

Simply turn them on and wait a couple seconds for the system to connect, then play your music.

See video here.

To change the source connection, simply tap the Bluetooth touch button on the HOST speaker to put it into Pairing mode.  While changing sources, any satellite speakers will remain connected to the HOST speaker.

Connect your Host speaker to your Smart device via Bluetooth, then add satellite speakers to the Host speaker.

connecting to a tv

There are two ways to connect Rocksteady Stadium speakers to your TV.

1) If your TV supports Bluetooth, pair the designated HOST speaker via the TV’s settings manu.

2) Use the 3.5mm input (aux input) found on the back of the Rocksteady Stadium speaker (3.5mm cable included).

You may experience audio lag, where the sound and the video are out of sync. 

Many TVs and media players offer Audio/Sync settings to adjust the delay.  Check your TV and Media player settings menus.

On Samsung TV's, you may use this troubleshooting resource:

https://www.samsung.com/au/support/tv-audio-video/Audio-delay-on-tv/

For Sony TV’s, you may use this troubleshooting resource:

https://www.sony.com/electronics/support/articles/00012347

For Fire Stick, you may use this troubleshooting resource:

https://www.amazon.com/gp/help/customer/display.html?nodeId=GRZKUFGWX49Z6SWC

For Apple TV, you may use this troubleshooting resource (see “Calibrate audio” at bottom):

https://support.apple.com/guide/tv/play-audio-throughout-your-home-atvb50fb1c50/tvos#:~:text=Open%20Settings%20on%20Apple%20TV.,iPhone%20to%20sync%20your%20speakers

For all other makes and models, a Web search of your video hardware and "Audio Sync" or "Audio Delay" should provide a fix.

charging and controls

Yes. For best performance, ensure the battery is fully charged and above 50% before use.

Tap the volume (+/-) at any tie to see the battery level (displayed in 25% increments).  For best performance, use the speakers with a charge above 25%.

As a battery saving feature, when the speakers are not charging or in use, they will turn off automatically after 30 minutes of inactivity.

See video here

The top panel of the Rocksteady Stadium speakers and subwoofers not only control the wireless connections, but also communicate to you what each speakers’ role is.

If the Bluetooth light (top left) is illuminated, that speaker is connected to a source device via a Bluetooth connection. 

If the Stadium light (top right) is illuminated, then that speaker is in Stadium mode. 

If both lights are illuminated, then that speaker is broadcasting HOST speaker to other nearby Rocksteady Stadium speakers and subwoofers.

Turn off the host speaker and any connected satellite speakers will turn off as well.

Tap the + or - volume touch button on each speaker to set volume levels.  You may also need to adjust the volume on your phone (or other source device).

Pro tip: The volume controls on each speaker can be set individually so that different connected speakers can be at different volume levels. Then use your phone (or other source device) to control the overall system volume.

Rocksteady Stadium Speakers and Subwoofers do not have microphones and do not listen to you.

Yes, other USB charger and Type-C cables will charge the Rocksteady Stadium speakers,

Do not use chargers with a greater than 12V or 3 Amps to charge your Rocksteady Stadium speakers, such as laptop Type-C chargers.

For optimal use and fast charging, use the included chargers and cables with your speaker. 

Additional chargers are available here

SUBWOOFER and SPEAKER PLACEMENT

A subwoofer produces sound only at the low end of the sound spectrum, typically under 200 Hz.  On its own, the sound will be bass-y, but when connected to satellite speakers, the non-directional low end bass will complete the sound experience.  We recommend using the subwoofer as the HOST speaker device when in Stadium Mode.

Placement:  A subwoofer is ideally placed on the floor, along a wall or hard surface, and at the edge of a listening environment.

Adjusting the volume: Balancing the sound to suit your personal preference is done by adjusting the volume of the subwoofer relative to the speakers.  We recommend turning the subwoofer down 10-20% lower than the volume of the speaker by tapping the volume controls on the subwoofer; then slowly increasing it as you evaluate the experience.

Speaker placement is critical in optimizing your sound environment.

Step 1:  Survey your environment and determine what areas you want covered.

Step 2:  Place your designated HOST speaker towards the center of the listening environment, ideally where there is a line-of-sight connection to the other connected speakers (or subwoofers).

Step 3:  Place the speakers around the perimeter of your listening area.  If the sound is statick-y, move the speaker to a location where there is a stronger connection.  Moving it a few inches or a few feet may resolve and improve the connection.

Yes, they can be used outside, however they are not waterproof.   If it starts to rain, move them to a dry location.

TROUBLESHOOTING

1. Raise the volume on both the speaker and on your source device.

2.  Reset the Bluetooth connection:  Toggle the Bluetooth setting on your source device OFF then ON; then tap and hold the Bluetooth touch button on the speaker for 3 seconds to reset it.  After the tone, select Rocksteady_XXXX to pair it to your device (each speaker carries a unique 4-digit code).

3. Hard reset the speaker:  Press and hold the POWER button for 8 seconds, then follow option 2 above.

See video here

On the out of sync speaker, tap the Stadium touch-button (top left) to disable Stadium mode, then press and hold the Bluetooth button (top right) for 3 seconds to reset the speaker’s memory.

Then tap the Stadium touch button once again and the speaker will connect to the HOST broadcasting speaker and will now be in sync. 

1. Hold down the power button for 8-10 seconds to reset the control panel.

2. Charge the speaker to be sure the battery is not drained.

3.  Increase the volume on both the speaker and the source device.

See the video here

  1. Move your HOST Rocksteady Stadium speaker to be at least 2 feet from the source Bluetooth device and at least 2 feet away from connected Rocksteady Stadium speakers.
  2. Move your speakers away from routers or microwave ovens (in use).
  3. Reboot your Bluetooth device (your phone, tablet, computer, or other source device).
  4. Connect your source device to a faster wireless network.
  5. Charge your speakers and subwoofer to at least 50%.

If these steps do not resolve the skipping issue, reset the system and set a different speaker to be the HOST (see Changing the HOST video here)

  1. Delete all Rocksteady connections on your source device.
  2. Reset the speakers by holding the Bluetooth touch button for 3-4 seconds.
  3. Pair your source device to a different speaker and then re-engage Stadium mode to connect the satellites and subwoofers.

Press and hold the power button for 10 seconds, then charge the speaker with it off. If the problem persists, the internal battery has failed and can be replaced. Contact support@RocksteadyAudio.com for a battery replacement kit. They are free under warranty, or $14.99 each, and $8 flat shipping (US Only).

FIRMWARE UPDATES

Click HERE for step-by-step instructions to update to the latest firmware.

*For B3B Build Speakers and Rocksteady Stadium Subwoofers

Comments, questions, or suggestions? Please reach out to our team at:
support@RocksteadyAudio.com