ROCKSTEADY AUDIO (referred to as "Company," "us," or "we") recognizes that your privacy is important. This Policy covers privacy practices for RocksteadyAudio.com (the "Site") and related products and services (the "Services"), including how we collect, use, and protect your personal information.

This Policy should be read alongside our Site Terms and Conditions at https://rocksteadyaudio.com/pages/terms-of-use. By using our Site, you agree to both documents.

We may update this Policy from time to time. We will notify you of significant changes via email or a notice on our site. Continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.

Questions? Contact us at support@RocksteadyAudio.com.

IMPORTANT: By using this Site, you consent to the collection and use of your personal data as described below. If you do not agree, please do not use the Site.

Users under 18 may only use the Site with parental consent and supervision. Users 13 or younger may not use this Site.

1. Types of Information We Collect

We collect two types of information:

Personally Identifiable Information (PII): Information that identifies you specifically — such as your name, email address, mailing address, phone number, and payment details. This is collected when you register an account, make a purchase, post in forums, or contact us.

Aggregate Information: Non-identifying data such as your IP address, browser type, and how you navigate our Site. This helps us understand how our Site is used and improve your experience.

2. How We Collect and Use Information

We collect PII only when you voluntarily provide it — for example, when you:
• Create an account
• Purchase a product or service
• Enter a contest or sweepstakes
• Sign up for offers or newsletters
• Contact us by email, phone, or mail

We use your PII to fulfill orders, provide customer support, improve our Site and offerings, send you relevant communications, and enforce our terms. Payment information is encrypted using SSL technology and stored securely on restricted-access servers. We only retain payment account numbers with your consent.

California residents have additional rights — see the Special Notice to California Residents section below.

3. Cookies

We use cookies to personalize your experience, remember preferences, and gather aggregate usage data. Cookies may store information such as your IP address, browser type, and zip code. We do not use cookies to track your browsing history.

Third-party advertising partners may also place cookies on your device to serve banner ads on our Site. We do not share your PII with these partners.

You can adjust your browser settings to refuse cookies, but some Site features may not work properly without them.

4. Release of Information

We do not sell, trade, or rent your PII. We may share it with trusted service partners (e.g., payment processors, shipping providers) only as needed to fulfill your orders or provide services. These partners are encouraged to maintain strong privacy practices, though their use of your data is governed by their own policies.

We may disclose PII if required by law enforcement, a court order, or subpoena. We cooperate fully with authorities investigating illegal activity.

We may share aggregate (non-personal) data with advertisers and partners. We will never use or share your PII in ways unrelated to this Policy without first giving you the opportunity to opt out.

5. Updating and Correcting Your Information

You can update your PII at any time through your account settings on our Site, or by contacting us at:

ROCKSTEADY AUDIO
support@RocksteadyAudio.com

Please include your name, address, and/or email when reaching out. We retain PII as long as needed for its original purpose or as required by law. Some records (e.g., past transactions, support logs) may not be fully deletable due to backup systems.

6. Your Choices

We may send you emails about new products, promotions, or offers from ROCKSTEADY AUDIO and select partners — but only if you've opted in. You can opt out at any time through your account settings.

You can also manage cookie preferences through your browser settings at any time.

7. Security of Your Information

We take industry-standard measures to protect your PII, including:
• SSL encryption for data transmitted to us
• Secure, firewall-protected servers
• Restricted access to PII by authorized personnel only
• Password-protected account access

Credit card transactions are handled by trusted third-party processors (e.g., PayPal). While we do our best to protect your data, no Internet transmission can be guaranteed 100% secure.

8. Miscellaneous

You must be 18 or older to use this Site. We do not knowingly collect information from users under 13.

Public areas of our Site (e.g., forums) may expose your information to third parties. We are not responsible for how others use information you voluntarily share publicly.

ROCKSTEADY AUDIO complies with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. Unresolved complaints may be referred to the American Arbitration Association (AAA). Learn more at privacyshield.gov.

Our Site may contain links to third-party sites. We are not responsible for their privacy practices.

To request, edit, or delete your PII, contact us at support@RocksteadyAudio.com. This Policy is governed by the laws of the State of California, with disputes resolved in Orange County, CA.

Special Notice to California Residents

Under California Civil Code Section 1798.83, California residents may request (once per year, free of charge) information about PII we've shared with third parties for marketing purposes. Include "California Shine the Light Law" in your subject line and provide your name, postal address, and email.Effective January 1, 2020, California consumers also have the following rights:

Right to Know: You may request details about the PII we've collected, its sources, how it's used, and who it's been shared with. We will provide this in electronic form upon request.

Right to Delete: You may request deletion of your PII, subject to certain exceptions.

Right to Opt Out of Sale: You may opt out of the sale of your PII via the "Do Not Sell My Personal Information" link in our Site footer.

Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To submit a request, contact us at support@RocksteadyAudio.com. You may designate an authorized agent (registered with the California Secretary of State) to act on your behalf.